Legal

Policies

Effective: May 2026

Refund policy

IntroFlows maintains a no-refund policy as standard practice.

However, in the event that a client relationship is terminated and one or more prepaid introductions remain undelivered, IntroFlows may, at its sole discretion, consider issuing a refund or credit for the undelivered introductions only.

Any refund consideration applies only to prepaid, undelivered introductions. Onboarding, setup, strategy, and delivered introductions are never refundable. Refunds, if granted, are not automatic, guaranteed, or precedent-setting.

Exclusions

Refunds or credits will not be issued due to:

Change of mind or shifting priorities
Internal delays or lack of responsiveness
Sales outcomes, close rates, or ROI expectations
Client-side scheduling issues or follow-through

Client acknowledgment

By submitting payment, the client acknowledges and agrees that:

Fees are structured around access, strategy, and curated introductions — not guaranteed outcomes
Onboarding and setup fees are non-refundable
Prepaid introductions are fulfilled on a rolling basis, with billing paused — not refunded — if delivery is pending